Effective: 17 October 2026
Digital services
We provide digital marketing and business consultation services remotely. There are no physical products, shipping charges or goods to return.
Before a project begins
We provide a written proposal confirming deliverables, exclusions, milestones, dates, revisions and required materials or access. Work begins once the scope is accepted, the agreed initial payment is received and required client materials are available.
Delivery schedule
The delivery date or service period is specified in your proposal before payment. We do not charge for an engagement without communicating its delivery schedule. Consultation appointments are confirmed by email with the date, time, time zone and meeting method.
How you receive the work
Creative files, content calendars, reports and recommendations are shared by email or an agreed file-sharing service. Consultations are delivered by an agreed remote meeting method. We retain a delivery record where appropriate.
Feedback and changes
Your proposal lists the included review rounds and a feedback schedule. Additional work or revisions outside the agreed scope require your approval of any extra price and timeline before work proceeds.
Delays
If a delay occurs, we explain the reason and propose a revised date. Missing client materials or approvals can affect the schedule. If an acceptable revised schedule cannot be agreed, the refund and cancellation policy applies.
Availability
Engagements are accepted only where we can lawfully provide the services. We do not provide prohibited services or accept projects that would violate applicable sanctions or other legal restrictions.
Contact
For help, use the business contact details on our Contact & customer support page.