Effective: 17 October 2026
Before work starts
You may cancel an engagement before any work begins and receive a full refund of service fees paid for work that has not started. Separately approved third-party purchases are governed by the supplier’s refund terms; any non-refundable cost must be disclosed before purchase.
After work starts
If you cancel after work begins, we provide an itemised summary of work completed and refund the unused portion of prepaid service fees. Completed work is charged at the milestone prices or rates agreed in your written proposal. We do not impose an undisclosed cancellation fee.
If we do not deliver as agreed
Contact us with your project reference and a description of the issue. We will review the agreed scope and offer an appropriate correction, redelivery, or refund for undelivered or materially non-conforming work. A lack of particular sales, leads or rankings does not by itself mean that the agreed professional services were not delivered.
Consultation appointments
You can cancel or reschedule a consultation before it starts. If a paid consultation is not delivered, the unused consultation fee is refundable. Any specific scheduling terms must be disclosed in the proposal before booking.
Ongoing services
You may request cancellation before the next billing period begins to stop future renewals. We confirm the cancellation and final service date in writing. Current-period fees are assessed using the completed-work and unused-fee rules above. This website does not create or bill subscriptions.
How to request a refund
Use the support email listed on our contact page. Provide your name, invoice number, amount, payment date and reason for your request. Never include your full payment card number.
Review and processing time
We aim to acknowledge requests within 2 business days and communicate a decision within 7 business days, or explain any additional information needed. Approved refunds are initiated to the original payment method within 5 business days. Your bank or payment provider may take additional time to display the credit.
Your rights
These terms do not limit any mandatory rights or remedies available under applicable consumer law. You may contact your payment provider about a disputed charge; contacting us first is not a condition of exercising your legal rights.
Contact
For help, use the business contact details on our Contact & customer support page.